Last updated: 28 April 2026

Be Seen Agency Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the UK GDPR, the Data Protection Act 2018, and the Data Use and Access Act 2025.

1. Who We Are

Be Seen Agency Ltd is a digital marketing agency providing SEO, Paid Ads, and Social Media Marketing services. We act as the Data Controller when we collect and use personal data through our website (https://bs-agency.co.uk) and services.

2. What Personal Data We Collect

We collect and process the following:

• Contact Information: Name, email, phone number, and company name.

• AI Chat Data: Transcripts of interactions with our AI agent, ‘Alex’.

• Account Access: Credentials authorised for managing client accounts (e.g., Google Ads, Meta).

• Usage & Tracking Data: IP address, browser type, and cookies.

3. AI Interactions & Transparency

We use an AI-powered Customer Agent (‘Alex’) to assist with inquiries.

• Human Oversight: Interactions are clearly labeled as AI-generated.

• Human Intervention: You have the right to request a human representative at any time by emailing [email protected].

• Data Use: Transcripts are stored for lead management and quality assurance. We do not use your chat data to train external third-party AI models.

4. Lawful Basis for Processing

We process your data under the following legal bases:

• Contract: To deliver requested services.

• Legitimate Interests: To manage our business and capture lead info provided during chat sessions.

• Explicit Consent: We do not collect “Usage Data” or “Tracking Data” (cookies) until you have provided explicit consent via our cookie management tool.

5. International Transfers (Including US)

• UK-US Data Bridge: For data transferred to the United States, we rely on the UK Extension to the EU-U.S. Data Privacy Framework where providers are self-certified.

• Other Safegaurds: Where the “Data Bridge” does not apply, we use UK-approved Standard Contractual Clauses (SCCs) and ensure the protection is “not materially lower” than UK standards.

• Governing Law: This policy is governed by the laws of England and Wales.

6. Additional Information for US Residents

If you are a resident of California or other US states with comprehensive privacy laws:

• “Do Not Sell or Share”: We do not “sell” your personal data for money. We only “share” data with third-party service providers (like Google/Meta) to deliver your marketing services.

• Rights: You have the right to request access to, deletion of, or a limit on the use of your “Sensitive Personal Information.”

• Contact: To exercise these rights, email [email protected].

7. Data Sharing & Security

• Professional Partners: We share data with subcontractors or freelancers working under confidentiality agreements.

• Security: We use encrypted systems and two-factor authentication.

• Retention: Client data is typically retained for 6 years after contract termination to meet legal and insurance requirements.

8. Your Rights & Complaints

You have the right to access, correct, or erase your data.

• 30-Day Response: We will acknowledge all data requests or complaints within 30 days.

• Regulator: You may lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Contact Information

BE SEEN AGENCY LTD 19-21 Crawford Street, London, England, W1H 1PJ Email: [email protected] | Phone: +44 7539 017520